Refund Policy

Last Updated: February 5, 2026

1. Overview

At Qwikly, operated by Filigree Lifestyle Private Limited, we are committed to ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be requested and processed for our on-demand home-cooked meal services.

2. Cancellation and Refund Eligibility

2.1 Before Chef Dispatch

Full Refund (100%)

If you cancel your order more than 30 minutes before the scheduled chef arrival time, you are eligible for a full refund of the order amount.

2.2 Within 30 Minutes of Scheduled Arrival

Partial Refund (50%)

If you cancel your order within 30 minutes of the scheduled chef arrival time but before the chef has arrived, you may receive a 50% refund. This is because ingredients may have already been prepared.

2.3 After Chef Arrival

No Refund

Once the chef has arrived at your location or has begun meal preparation, cancellations are not eligible for refunds as ingredients have been utilized and services are in progress.

3. Quality-Related Refunds

We stand behind the quality of our meals. You may be eligible for a refund in the following situations:

3.1 Food Quality Issues

If you are dissatisfied with the quality of your meal, please report the issue within 2 hours of meal completion with:

  • Photographs of the meal
  • Detailed description of the issue
  • Order reference number

We will investigate and may offer a full or partial refund, or a complimentary replacement meal at our discretion.

3.2 Incorrect Order

If the meal prepared is different from what you ordered, please notify us immediately. We will arrange for the correct meal to be prepared or provide a full refund.

3.3 Allergic Reactions

If you experience an allergic reaction due to undisclosed ingredients (not mentioned by you during ordering), please seek medical attention first and then contact us. We take food allergies very seriously and will investigate thoroughly.

4. Service-Related Refunds

4.1 Chef No-Show

If our chef fails to arrive within 30 minutes of the scheduled time without prior notification, you are entitled to:

  • Full refund of the order amount
  • A discount voucher for future orders as compensation

4.2 Significant Delay

If the chef arrives more than 15 minutes late, you may request:

  • A partial refund (10-20% based on delay duration)
  • A discount on your next order
  • To cancel the order for a full refund (if the chef hasn't started cooking)

4.3 Service Disruption

If the service is interrupted due to circumstances within our control (chef illness, ingredient unavailability discovered on-site), we will offer a full refund.

5. Non-Refundable Situations

Refunds will not be processed in the following circumstances:

  • Change of mind after the chef has arrived
  • Meals consumed before complaint is raised
  • Issues arising from customer-provided ingredients or kitchen equipment
  • Taste preferences (e.g., "too spicy" or "not spicy enough") unless the order specification was ignored
  • Third-party delivery issues (if applicable)
  • Force majeure events (natural disasters, civil unrest, etc.)

6. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Reach out via email at refunds@qwikly.in or call our customer support
  2. Provide Details: Include your order number, date of service, and reason for refund request
  3. Submit Evidence: Attach relevant photographs if applicable
  4. Await Response: Our team will review your request within 24-48 hours

7. Refund Processing

7.1 Processing Time

  • Approval: 24-48 business hours for review
  • Processing: 5-7 business days for refund to be initiated
  • Credit: 3-10 business days for the amount to reflect in your account (depending on your bank/payment provider)

7.2 Refund Method

Refunds will be processed to the original payment method used for the order. If the original payment method is unavailable, alternative arrangements will be made.

8. Dispute Resolution

If you are not satisfied with the resolution of your refund request:

  1. Contact our customer support team for escalation
  2. Request to speak with a supervisor
  3. If still unresolved, you may pursue dispute resolution as outlined in our Terms of Service

9. Promotional and Discount Orders

For orders placed using promotional codes or discounts:

  • Refunds will be calculated based on the actual amount paid
  • Promotional codes used cannot be reinstated after refund
  • Complimentary items or services are non-refundable

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified policy.

11. Contact Us

For refund-related inquiries, please contact us:

Filigree Lifestyle Private Limited

Email: refunds@qwikly.in

Customer Support: support@qwikly.in

Address: Green Glen Layout, Bangalore, Karnataka, India

← Back to Home