Privacy Policy

1. Introduction

Welcome to Qwikly, a service operated by Filigree Lifestyle Private Limited ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Please read this privacy policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order for our services
• Subscribe to our newsletters
• Contact us with inquiries or feedback

This information may include:

• Name and contact details (email, phone number, address)
• Payment information
• Delivery address
• Dietary preferences and allergies
• Order history

2.2 Automatically Collected Information

When you access our services, we may automatically collect:

• Device information (type, operating system, unique identifiers)
• IP address and location data
• Browser type and version
• Usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process and fulfill your orders, including chef dispatch and meal preparation
• Communication: To send order confirmations, updates, and customer support responses
• Personalization: To customize your experience based on your preferences
• Marketing: To send promotional offers and updates (with your consent)
• Analytics: To improve our services and understand user behavior
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist in order fulfillment, payment processing, and delivery
• Chefs and Kitchen Staff: Information necessary to prepare and deliver your meals
• Payment Processors: To process transactions securely
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure servers and databases
• Regular security assessments
• Access controls for authorized personnel only

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request transfer of your data to another service

To exercise these rights, please contact us at the details provided below.

7. Cookies Policy

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our services.

8. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: